I first contacted Melissa to discuss electrolysis after some disappointing and ineffectual results with a laser hair removal clinic some months beforehand. I was impressed with how Melissa explained everything to me during our preliminary meeting, explaining how the process worked and answering any questions and concerns I had in a very caring and thoughtful way. We proceeded with the treatment which, I am thrilled to say, has worked excellently. Over the time we have had our sessions, one of the most important things for me was how enjoyable they have been. Strange as it may seem, as the treatment itself is uncomfortable (as you may expect), Melissa has a fabulous knack of putting you at your ease and I have thoroughly enjoyed the chats and discussions we have had as we got to know one another better. Cannot recommend her enough – if you are thinking about this treatment (which I advise, as I have tried many things and this was the only one that has genuinely worked for me), I cannot think of a better person than Melissa in whom to put your trust and with whom to work through this treatment.